Refund policy

Welcome to adasak.shop.

At adasak.shop, we are committed to providing a transparent, fair, and reliable shopping experience for every customer.

Our online store specializes in clothing and fashion apparel, serving customers throughout our supported delivery areas in the United States.

We understand that customers may occasionally need to return purchased products due to sizing concerns, personal preferences, damaged merchandise, incorrect items, or other order-related issues.

This Return & Refund Policy explains our return eligibility requirements, return procedures, shipping responsibilities, refund timelines, exchanges, and customer support arrangements.

Customers must submit eligible return or refund requests within 30 calendar days after receiving their order. Once a refund has been approved, adasak.shop guarantees that the approved refund amount will be refunded through the original payment method within 7 business days following approval.

This policy applies to eligible purchases made through our official website:

https://adasak.shop/

Return Period — 30 Calendar Days

Return Window: 30 Calendar Days After Delivery

We provide a 30-calendar-day return period for eligible merchandise.

Customers must submit their return or refund request within 30 calendar days after receiving their order.

The return period begins on the date the merchandise is delivered to the customer, as confirmed by the shipping carrier or other reliable evidence of receipt.

Calendar days include Saturdays, Sundays, and public holidays.

To qualify for a standard return:

• The customer must submit the return request within 30 calendar days after delivery.

• The merchandise must meet the applicable return eligibility conditions.

• The customer must provide sufficient order information to identify the purchase.

• The customer must follow the return instructions provided by our customer support team.

Requests submitted within the 30-calendar-day period remain eligible for review even if the physical return shipment or inspection takes place after the original request deadline.

Return requests submitted after 30 calendar days may not qualify for ordinary change-of-mind returns, unless otherwise required by applicable law.

Return Eligibility

We accept eligible returns of clothing and fashion apparel purchased directly from adasak.shop.

To qualify for a standard change-of-mind return, merchandise should meet the following conditions:

• The product is unused and unworn, except for reasonable fitting or inspection.

• The item has not been washed, permanently altered, or damaged through misuse.

• The merchandise remains in substantially the same condition as when received.

• Original tags and labels remain attached where reasonably applicable.

• Original accessories and packaging are included where reasonably possible.

• The return request was submitted within 30 calendar days after delivery.

Customers may reasonably try on clothing to determine whether the fit, size, style, or appearance meets their expectations.

Merchandise that has been damaged through unreasonable handling may not qualify for an ordinary change-of-mind return.

Damaged, defective, or incorrectly supplied products will be handled separately from standard preference-based returns.

Nothing in this policy limits consumer rights that cannot legally be waived.

Non-Returnable Items

Certain products may be ineligible for standard change-of-mind returns where restrictions are legally permitted and disclosed before purchase.

Such products may include:

• Clothing that has been extensively worn or washed.

• Merchandise permanently altered after delivery.

• Products damaged through customer misuse.

• Products missing essential parts or components because of customer actions.

• Products subject to clearly disclosed and legally permitted hygiene-related return restrictions.

Discounted or sale-priced products are not automatically excluded from our standard 30-calendar-day return policy.

Any specific return restrictions applicable to particular products will be communicated before purchase.

Products received damaged, defective, or materially different from their descriptions remain subject to applicable consumer protection rights.

How to Request a Return or Refund

Customers who wish to return merchandise or request a refund should contact our customer support team.

Email: info@adasak.shop

Please provide the following information:

• Full name.

• Order number.

• Email address used during checkout.

• Product name.

• Reason for the return or refund request.

• Relevant photographs if the item is damaged, defective, or incorrect.

Our customer service team will review the request and provide appropriate instructions.

If the request meets the requirements of this policy, we will provide return authorization and instructions for returning the merchandise.

Customers should contact us before shipping items back to ensure their return can be properly identified and processed.

A request submitted within the 30-calendar-day return window will not be considered late merely because the subsequent return instructions or shipment occur after the initial request deadline.

United States Return Mailing Address

Approved merchandise returns should be sent to our designated United States return mailing address.

adasak.shop — Returns Department

4887 Elmwood Avenue
Mesa, AZ 85201
United States

Return Contact Email: info@adasak.shop

Please contact our customer support team before mailing returned merchandise.

Customers should package the products securely to help prevent damage during transportation.

We recommend using a trackable shipping service and retaining proof of postage until the return has been completed.

Our United States return mailing address is separate from our business contact address in the United Kingdom.

Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Change-of-Mind Returns

For eligible returns requested because of personal preference, an incorrectly selected size, or a change of mind:

• The customer is responsible for return shipping costs.

• The customer may use a suitable trackable shipping provider.

• No restocking fee will be charged.

• Eligible merchandise will be refunded according to this policy.

• Approved refunds will be returned to the original payment method.

Return shipping expenses paid directly to the carrier for ordinary change-of-mind returns are not reimbursed unless required by applicable law.

Defective, Damaged, or Incorrect Merchandise

If a return is required because of an error by adasak.shop, including defective merchandise, damage upon delivery, or an incorrect item:

• We will cover reasonable authorized return shipping expenses.

• Customers will not be charged return postage arising from our fulfillment error.

• Our customer support team will provide appropriate return instructions.

• Depending on the circumstances, eligible customers may receive a replacement or refund.

Customers should contact us before purchasing return postage for damaged, defective, or incorrectly supplied items.

Return Inspection and Refund Approval

Once returned merchandise has been received, our returns team will inspect the item and determine whether the applicable return conditions have been met.

The review may include:

• Confirming the returned merchandise matches the original order.

• Verifying product quantity.

• Reviewing the condition of the returned item.

• Checking the presence of relevant accessories or components.

• Assessing reported defects or fulfillment errors.

• Confirming compliance with applicable return requirements.

Customers will be notified whether their refund has been approved or declined.

For standard product returns, refund approval generally occurs after the returned merchandise has been received and successfully inspected.

For refunds that do not require a physical return, approval may be granted after reviewing the original order, delivery information, and relevant supporting evidence.

We will process return reviews without unreasonable delay.

Refund Processing — Guaranteed Within 7 Business Days

Refund Processing Time: Within 7 Business Days After Approval

At adasak.shop, we understand the importance of timely and dependable refunds.

We expressly guarantee that once a refund request has been approved, the full approved refund amount will be issued to the customer's original payment method within 7 business days after the approval date.

Our refund commitments are as follows:

• Approved refunds are issued within 7 business days following approval.

• The approved amount is refunded through the original payment method used during checkout.

• No restocking fee will be deducted from eligible returns.

• Customers will receive refund confirmation when the refund is issued.

• Store credit or gift cards will not replace a monetary refund without customer consent.

Business days are Monday through Friday, excluding applicable public holidays.

The 7-business-day processing period begins on the date the refund is formally approved.

For standard merchandise returns, refund approval generally follows receipt and inspection of the returned items.

For refunds that do not require a physical return, the refund period begins after the refund request has been reviewed and approved.

adasak.shop guarantees that the approved refund transaction will be submitted to the original payment provider within 7 business days after approval.

The time required for the refunded amount to appear in the customer's bank account or card statement may vary depending on the customer's financial institution or payment service provider.

If a refund does not appear after the applicable bank processing period, customers should contact info@adasak.shop.

We will assist with checking the refund status and provide available transaction confirmation information.

Original Payment Method

All approved monetary refunds will be returned through the original payment method used to complete the purchase.

Depending on the original checkout payment method, refunds may be processed through:

• Credit card.

• Debit card.

• Shop Pay, where used for the original transaction.

• Apple Pay, where used for the original transaction.

• Google Pay, where used for the original transaction.

• Other supported original payment methods.

Refunds will not ordinarily be sent to unrelated bank accounts, third-party payment cards, or alternative payment methods.

Customers are not required to accept store credit or gift cards in place of an approved monetary refund.

If the original payment method has expired or is no longer available, customers should contact our support team so we can help coordinate an appropriate resolution with the payment provider.

Refund Amount

For approved returns, customers will receive the eligible amount paid for the returned merchandise.

For an eligible full return, the refund generally includes:

• The purchase price paid for the eligible returned products.

• Applicable refundable sales taxes associated with those products.

For partial returns, the refund amount will be calculated according to the eligible items returned.

adasak.shop offers free standard shipping on eligible orders within its supported United States delivery areas.

Therefore, there is no original standard shipping charge to deduct from eligible merchandise refunds.

We do not charge restocking fees for approved standard returns.

For ordinary change-of-mind returns, customers are responsible for any return postage paid directly to the shipping carrier.

For defective, damaged, or incorrectly supplied merchandise, reasonable authorized return shipping costs will be covered by adasak.shop.

Refund calculations will comply with applicable laws and legally required consumer remedies.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us promptly.

Email: info@adasak.shop

Please provide:

• Your order number.

• The product name.

• A description of the damage or defect.

• Photographs, where available.

Our support team will review the information and provide appropriate assistance.

Depending on the circumstances, available remedies may include:

• Replacement of the affected item.

• Return and refund.

• Another mutually agreed resolution consistent with applicable law.

Customers will not be responsible for reasonable authorized return shipping expenses resulting from defective or damaged merchandise.

Once a refund is approved, the approved amount will be issued to the original payment method within 7 business days.

Incorrect Items Received

If a customer receives merchandise different from the products ordered, they should contact our customer support team.

Examples include:

• An incorrect clothing style.

• An incorrect size compared with the size ordered.

• An incorrect color.

• A product different from the original order confirmation.

Please provide your order number, a description of the issue, and relevant photographs where available.

We will review the fulfillment error and provide appropriate instructions.

If we are responsible for the mistake, reasonable authorized return shipping expenses will be covered by adasak.shop.

Approved refunds will be issued to the original payment method within 7 business days after approval.

Wrong Size and Change-of-Mind Returns

Customers who select an incorrect clothing size or decide that an eligible item does not meet their preferences may request a return.

The request must be submitted within 30 calendar days after delivery.

The merchandise must meet our standard return eligibility requirements.

For these returns:

• The customer pays the return shipping cost.

• No restocking fee applies.

• Eligible merchandise will be refunded.

• Refunds will be returned to the original payment method.

• Approved refunds will be processed within 7 business days after approval.

If the size supplied is different from the size originally ordered, the issue will be handled as an incorrect-item claim rather than a standard change-of-mind return.

Exchanges

Customers wishing to exchange an eligible clothing item for another size, color, or style should contact info@adasak.shop.

Exchange availability depends on current product availability.

For ordinary exchanges, customers may return the original eligible item and place a new order for the preferred product.

If an exchange is necessary because the original item was damaged, defective, or incorrectly supplied, our support team will assist with the appropriate remedy.

Any relevant product availability or price difference will be communicated before the customer confirms a replacement purchase.

Order Cancellations

If you wish to cancel an order, please contact our support team as soon as possible.

Email: info@adasak.shop

We will make reasonable efforts to cancel orders before shipment.

Once an order has been dispatched, cancellation may no longer be possible through the normal fulfillment process.

Customers may follow the applicable return procedure after delivery.

If a paid order is successfully canceled and a refund is approved, the approved amount will be issued to the original payment method within 7 business days following approval.

Nothing in this section limits cancellation rights provided by applicable law.

Lost or Missing Packages

If an order has not arrived within the estimated delivery period, please contact us.

Our support team will review the available tracking information and assist in investigating the shipment with the relevant carrier.

If an order is confirmed lost in transit or cannot be delivered, we will offer an appropriate resolution, which may include a replacement or refund.

Customers are not required to return merchandise they did not receive.

Once a refund is approved, the approved amount will be issued to the original payment method within 7 business days.

Refund Status and Assistance

After a refund has been issued, customers will receive confirmation when the relevant notification service is available.

If the refunded amount has not appeared in the original payment account, customers should:

• Review the original bank account or payment card statement.

• Check for pending refund transactions.

• Contact their financial institution regarding refund posting times.

• Contact info@adasak.shop if additional assistance is needed.

Please provide your order number when requesting refund status information.

Our customer support team will help investigate refund concerns and provide available transaction confirmation details.

Consumer Rights

This Return & Refund Policy is designed to provide clear return and refund arrangements for customers purchasing through adasak.shop.

Nothing in this policy excludes, restricts, or overrides consumer rights that cannot legally be waived.

Where applicable law provides additional rights concerning defective merchandise, cancellations, refunds, or other remedies, those rights will continue to apply.

We are committed to handling eligible return requests fairly and consistently.

Customer Service and Contact Information

For questions about returns, refunds, exchanges, or order-related concerns, please contact our customer support team.

Store Name: adasak.shop

Website: https://adasak.shop/

Email: info@adasak.shop

Phone: +44 7787 786096

Business Address:

301 The Drive
Ilford, IG1 3PN
United Kingdom

United States Return Mailing Address:

4887 Elmwood Avenue
Mesa, AZ 85201
United States

Please include your order number when contacting customer support to help us identify your purchase and provide assistance efficiently.

Policy Updates

adasak.shop may update this Return & Refund Policy to reflect changes in business operations, customer service procedures, or applicable legal requirements.

Updated policy information will be published on our website.

Changes will not retroactively remove rights applicable to orders already placed.

Customers are encouraged to review this policy before making a purchase.

Thank you for shopping with adasak.shop. We appreciate your trust and are committed to providing transparent and dependable customer service.