Privacy policy
This Privacy Policy explains how adasak.shop collects, uses, stores, shares and protects personal information when you visit our website, make a purchase, communicate with us or otherwise interact with our services.
We aim to process personal information fairly, lawfully and transparently in accordance with applicable UK data protection requirements, including the UK GDPR and the Data Protection Act 2018 where applicable.
1. Personal Information We Collect
Depending on how you interact with adasak.shop, we may collect information including:
Identity Information
This may include:
- Name
- Billing name
- Shipping recipient name
Contact Information
This may include:
- Email address
- Shipping address
- Billing address
- Telephone number where supplied
Transaction Information
This may include:
- Products ordered
- Purchase amount
- Order number
- Discounts used
- Refund information
- Order history
- Payment status
Payment information may be processed directly by payment processors rather than being fully stored by us.
Technical Information
When you use the website, technical data may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Website interaction information
- Referral source
- Cookie identifiers
- Session information
Customer Service Information
If you contact us, we may retain:
- Emails
- Messages
- Complaints
- Return requests
- Product enquiries
- Other correspondence
2. How We Collect Information
Personal information may be collected:
- Directly from you
- Through Shopify and the online checkout system
- Through cookies and similar technologies
- Through payment processors
- Through shipping and logistics providers
- Through analytics or security services
- When you communicate with customer support
3. Why We Use Personal Information
We may process personal information to:
- Accept and manage orders
- Process payments
- Arrange product delivery
- Provide order updates
- Manage cancellations and returns
- Issue refunds
- Prevent fraud and misuse
- Respond to customer enquiries
- Maintain website security
- Improve website performance
- Maintain accounting and transaction records
- Comply with legal obligations
- Establish, exercise or defend legal claims
- Send marketing communications where legally permitted
4. Lawful Bases for Processing
Depending on the circumstances, we may rely on one or more lawful bases.
Performance of a Contract
We process information when necessary to take steps requested by you before entering into a contract or to perform our sales contract with you.
For example, we require delivery information to ship your order.
Legal Obligation
We may retain and process information where necessary to comply with legal obligations, including tax, accounting, consumer protection and regulatory requirements.
Legitimate Interests
We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Such interests may include:
- Fraud prevention
- Website security
- Customer service
- Business administration
- Improving store functionality
- Protecting legal rights
Consent
Where consent is required, such as for certain marketing activities or non-essential cookies, we will seek consent before carrying out the relevant processing.
You may withdraw consent where applicable.
5. Shopify
Our store is powered by Shopify.
Information may therefore be processed through Shopify systems for purposes including:
- Hosting the online store
- Providing checkout functionality
- Processing orders
- Supporting payment functionality
- Preventing fraud
- Providing technical infrastructure
Shopify may process information in accordance with its own legal and privacy obligations.
6. Payment Providers
Payments may be processed through third-party payment providers.
These providers may receive payment-related information necessary to:
- Authorise transactions
- Prevent fraud
- Process refunds
- Comply with financial regulations
We do not ask customers to send complete payment card information to us by email.
7. Shipping Providers
We may share necessary information with shipping, fulfilment and logistics providers.
Such information may include:
- Customer name
- Delivery address
- Telephone number where required
- Email address
- Order details
This sharing is necessary to fulfil and deliver orders.
8. Service Providers
We may use service providers for:
- Website hosting
- IT support
- Security
- Analytics
- Fraud prevention
- Customer service
- Payment processing
- Order fulfilment
- Marketing
- Business administration
Providers should only process personal information for authorised purposes and subject to appropriate contractual or legal safeguards where required.
9. Cookies and Similar Technologies
adasak.shop may use cookies and similar technologies.
Some cookies are necessary for website functions such as:
- Shopping cart operation
- Checkout
- Security
- Authentication
- Remembering preferences
Other cookies may be used for:
- Analytics
- Advertising
- Performance measurement
- Personalisation
Where UK law requires consent before non-essential cookies are used, such cookies should not be activated until the user has given valid consent through the website's cookie controls.
Users should be able to manage non-essential cookie preferences through the available consent tools.
10. Marketing Communications
We may send promotional communications where permitted by law.
Where consent is required, marketing will only be sent after appropriate consent has been obtained.
You can unsubscribe using an unsubscribe function included in a marketing communication or by contacting:
Withdrawing marketing consent does not affect transactional messages relating to an existing order.
11. International Transfers
Some service providers supporting our Shopify store may process information outside the United Kingdom.
Where personal data is transferred internationally, we aim to use transfer mechanisms and safeguards required by applicable UK data protection law.
These may include recognised adequacy arrangements, contractual safeguards or another legally permitted transfer mechanism.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, accounting, tax, fraud-prevention and dispute-resolution requirements.
Different categories of information may have different retention periods.
When information is no longer required, we aim to delete, anonymise or securely dispose of it where appropriate.
13. Data Security
We use reasonable administrative, organisational and technical safeguards designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Customers should use appropriate measures to protect their own account credentials and devices.
14. Your Data Protection Rights
Depending on applicable law and the circumstances, you may have rights including:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
- Rights relating to certain automated decision-making
- The right to withdraw consent where processing is based on consent
Some rights are subject to legal conditions and exceptions.
15. Exercising Your Rights
To make a privacy request, contact:
We may need to verify your identity before acting on a request to protect personal data from unauthorised disclosure.
16. Right to Object
Where processing is based on legitimate interests, you may have the right to object to that processing.
You also have the right to object to the use of personal data for direct marketing.
17. Children
adasak.shop is not intended to knowingly collect personal information from children who are legally unable to enter into a purchase contract without appropriate parental or guardian involvement.
If you believe a child has submitted personal information improperly, contact info@adasak.shop.
18. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of independent websites.
Customers should review the relevant privacy notices before providing personal information to third parties.
19. Complaints
If you have concerns about how your personal information has been handled, please contact:
You may also have the right to complain to the UK Information Commissioner's Office or another competent data protection authority.
20. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Our services
- Technology
- Legal requirements
- Regulatory guidance
- Business practices
The current version will be published on adasak.shop.
21. Contact
For privacy-related questions:
adasak.shop
Email: info@adasak.shop
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